Help & Support Center

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Find answers to common questions, learn how to get the most out of Design-Rite's AI platform, or contact our support team directly.

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Frequently Asked Questions

Find quick answers to the most common questions about Design-Rite.

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How do I get started with Design-Rite?

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Simply visit our platform and create a free trial account. You can immediately start generating AI-powered security assessments by entering your facility details and requirements.

What information do I need to provide for an assessment?

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You'll need basic facility information including building type, square footage, security concerns, compliance requirements, and any specific equipment preferences. Our AI guides you through the process step-by-step.

How accurate are the AI-generated assessments?

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Our AI delivers 95%+ accuracy based on thousands of real-world security installations. All recommendations are validated against industry standards and compliance requirements like CJIS, FERPA, and HIPAA.

Can I customize the generated proposals?

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Absolutely! While our AI provides a comprehensive starting point, you can edit all recommendations, add custom notes, adjust pricing, and modify device specifications to match your specific requirements.

What are your pricing plans?

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We offer flexible pricing including a free trial, pay-per-assessment options, and monthly/annual subscriptions. Visit our pricing page or contact sales for detailed information about enterprise plans.

Can I cancel my subscription anytime?

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Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period, and all your generated assessments remain accessible.

Do you offer API integration?

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Yes! We provide a comprehensive REST API that allows you to integrate Design-Rite's AI capabilities into your existing workflows, CRM systems, or custom applications. Documentation is available for developers.

Is there a mobile app available?

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Currently, Design-Rite is optimized as a responsive web application that works great on mobile devices. A dedicated mobile app is planned for future release.

Which compliance standards does Design-Rite support?

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We support major compliance frameworks including CJIS, FERPA, HIPAA, and local building codes. Our AI automatically includes relevant compliance considerations in all assessments.

How do you ensure data security?

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We use enterprise-grade security including end-to-end encryption, secure data centers, regular security audits, and compliance with industry standards. Your data is never shared with third parties.

Still Need Help?

Our support team is standing by to help you get the most out of Design-Rite's AI platform.

๐Ÿ’ฌ Average response time: Under 2 hours