Privacy Policy

1. Introduction

Design-Rite ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered security design platform.

By accessing or using Design-Rite, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Use our security assessment tools
• Subscribe to our services
• Contact us for support
• Sign up for our waitlist or newsletter

This information may include:

• Name and business name
• Email address
• Phone number
• Company information
• Billing and payment information
• Professional credentials

2.2 Project and Assessment Data

When you use our platform, we collect:

• Security assessment questionnaire responses
• Facility information and building details
• Security requirements and specifications
• Equipment selections and preferences
• Generated proposals and documentation
• Uploaded files (floor plans, System Surveyor exports, etc.)

2.3 Technical Information

We automatically collect certain information when you visit our platform:

• IP address and browser type
• Device information and operating system
• Usage data and platform interaction patterns
• Cookies and similar tracking technologies
• Performance and error logs

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our security design platform
• Process your security assessments and generate proposals
• Improve and personalize your user experience
• Process payments and manage subscriptions
• Send you technical notices, updates, and support messages
• Respond to your inquiries and provide customer support
• Analyze usage patterns and improve our AI models
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Supabase (database and authentication)
• Stripe (payment processing)
• OpenAI, Anthropic, Google (AI processing)
• Render.com (hosting services)
• Calendly (demo scheduling)

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 We Do NOT Share

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Row-level security (RLS) in our database
• Limited access to personal information by our team

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

7. Your Privacy Rights

7.1 GDPR (European Users)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

7.2 CCPA (California Users)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Know whether your information is sold or disclosed
• Opt-out of the sale of personal information
• Request deletion of your information
• Non-discrimination for exercising your rights

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@design-rite.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services (such as System Surveyor integration). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Significant changes will be communicated via email or a prominent notice on our platform. Your continued use of the platform after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

13. Data Processing Addendum (For Enterprise Customers)

Enterprise customers requiring a Data Processing Addendum (DPA) for GDPR compliance should contact sales@design-rite.com to request our standard DPA.